Effective Communication

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Total: £291.67(Exc VAT)
Course Details

Learning Aims and Outcomes


Course Title:  Effective Communication


Course length 3 hours

Maximum number to attend - 15


This course is aimed at all staff in health and social care. 

At the end of the training session, there is a short written assessment to evidence the learning of the attendees.

Learning Outcome

Assessment Criteria

Introduction - Importance of communication in the adult social care setting.

         Identify reasons why people communicate 

         Explain how effective communication affects all aspects of working in adult social care settings 

         Explain why it is important to observe an individual's reactions when communicating with them 

Individuals communication and language needs

         Explain why it is important to find out an individual's communication and language needs

         Describe a range of communication methods 

Barriers to communication

         Identify barriers to communication

         Describe ways to reduce barriers to communication 

         Describe ways to check that communication has been understood 

         Identify sources of information and support or services to enable more effective communication 


         Define the term 'confidentiality'

         Describe ways to maintain confidentiality in day to day communication 

         Describe situations where information normally considered to be confidential might need to be shared with agreed others 

         Explain how and when to seek advice about confidentiality

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  • Do you bring equipment?

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    Please See the Individual courses, on how long certificates last

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    Our Trainers can provide training at your venue. Or you can come to our fully equipped training rooms.