Conflict Resolution

Conflict Resolution in Health and Social Care

Course Length:

3 hours

Maximum Number of Attendees:

12

Course Description:

This training is covered in three main sections. The introduction will discuss what conflict resolution is, common causes of conflict and anger triggers, how our attitude changes our behaviour, the fight or flight response, and defining terminology surrounding conflict.

The course will then look at communication, how humans communicate, and communication models to diffuse conflict. We then look at assessments and incident reporting and discuss Dynamic and Threat Assessments, what the law says about the Use of Force, and why reporting incidents is absolutely vital.

Learning Outcomes and Assessment Criteria:

What this course offers:

• Introduction: 

  • What is conflict resolution

  • Common anger triggers and causes of conflict

  • How attitude changes behaviour

  • What is meant by Anger, Aggression, and Violence?

  • Fight or Flight response

• Communication:

  • How we communicate as human beings

  • How to use communication models to diffuse conflict

• Assessments and Incident Reporting:

  • How to use the Dynamic Threat Assessments

  • UK Law with regard to Use of Force

  • Importance of reporting incidents

At the end of the training session, there is a written assessment to evidence the learning of the attendees.

This course can be tailored to the bespoke needs of the customer.  Please speak to a member of the sales team for further details.