e-Learning Courses

Complaint Handling

Complaints can happen in many different businesses and organisations.  This course looks at ways that these complaints can be best handled to ensure that the best outcome is reached quickest and within the workplace polices and procedures.  The course covers the basics of complaint handling to educate employees that there are correct procedures to follow.

The content of this and all our courses has been independently certified as conforming to universally accepted Continuous Professional Development (CPD) guidelines and come with a Certified CPD Statement as well as a ProTrainings Certificate and for online courses an Evidence Based Learning statement.